Live chat for the teams who actually pick up the phone.

Web-Est Chat is a multi-tenant live-chat tool that drops a polished widget on any page and routes incoming conversations to the right department, the right App, and the right agent. Built for teams that want fewer support tickets and more real conversations.

A widget that fits your site

Drop a single script tag on any page. Theme the colors, pick the corner, swap the launcher icon. The widget renders identically on desktop, tablet, and mobile.

One inbox for your whole team

New, Open, Resolved, Canceled. Real-time presence, multi-agent invites, internal notes, customer history, and a search that actually finds the chat you mean.

Department routing that just works

Send chats to Sales, Support, Billing — or none at all. Per-department reminder emails, per-agent availability, and a department-aware invite picker.

Eight-language auto-translation

Customers pick their language; agents pick theirs. Web-Est Chat detects each message and translates it inline, with the original always one click away.

Reports your boss will actually read

KPI cards, per-day volume, rating distribution, and response / resolution times in both wall-clock and business-hours flavors. Filterable by App, Department, and Agent.

Signed-identity embeds

HMAC-signed user blobs tie the chat to the right account on your side; agents see the customer info up front.

Business hours

Per-day schedules, holidays, after-hours messages, and reminder emails that respect them all.

Canned responses + self-help

Pre-written replies, optional video / attachment links, and customer-facing chips that resolve without an agent.

Customer reopen + round-2 ratings

Closed chat? The customer types again, the chat is back in the queue, and the rating refreshes when it closes.

Multi-tenant by design

One Company can host many Applications. One agent can support many Companies. Permissions scope cleanly.

CAPTCHA + abuse protection

Cloudflare Turnstile (after failed attempts), per-email password-reset cooldown, signed-identity attestation.

Already invited?

Web-Est Chat doesn't have an open sign-up — access is granted by invitation from a team admin. If you're already on a team, the sign-in page below is your way in.